Delivery policy
50 Years of Excellence & National Reach
With 50 years of experience, Metronomie is a trusted name in the music industry. Based in Rimouski, our Main Branch is proud to be the musical hub for the Bas-Saint-Laurent and Gaspésie regions. As we strive to be Canada's leading independent online music store, we provide dedicated service to our friends in New Brunswick, while regularly shipping to major cities such as Montreal, Toronto, Calgary, and Vancouver.
Our Quality-First Shipping Process
To ensure your gear arrives in perfect condition, every order follows our professional quality control process:
- Order Confirmation: You will receive an immediate confirmation email once your order is placed.
- Expert Inspection: Every item undergoes a thorough quality check by our team before leaving the shop.
- Carrier Selection: We partner with over 10 different shipping companies to select the safest and most efficient carrier for your specific order and destination.
- Fast 24h Dispatch: Orders are processed and shipped within 24 business hours, Monday through Friday.
- Tracked Delivery: You will receive a second email with your online tracking number as soon as your package is dispatched.
Shipping Options
- Standard / Free Shipping: Available on most orders over $249.00 (excluding oversized items and remote regions).
- Express Shipping: Need it faster? Choose our Express Shipping at checkout, and we will select the fastest carrier available.
- In-Store Pickup: Always free at our Rimouski and Rivière-du-Loup locations.
Questions & Support
Need assistance? Contact our web store support team:
- Toll-free: 1-418-724-8088
- Email: metronomie@gmail.com